How to Request Account Deletion
Multi New Trends respects your autonomy over your personal data. You have the right to request the permanent deletion of your account and associated personal profile information through the channels outlined below.
In-App Deletion Request
Users can request account deletion directly through account settings within the Multi New Trends mobile application, if this feature is available in your current application version:
- Open the Multi New Trends app and log into your account.
- Navigate to Profile > Settings.
- Select Account Management (or Security).
- Tap Request Account Deletion and follow the on-screen confirmation prompts.
Customer Support Request
If the in-app deletion option is unavailable, if you no longer have access to the mobile application, or if you encounter any difficulties, you should contact the official Multi New Trends support team directly using the verified contact details on this website.
Identity Verification Required
To safeguard user privacy and prevent unauthorized, fraudulent, or malicious account terminations, users may need to verify their identity before a deletion request can be processed. You may be requested to authenticate via a one-time verification code (OTP) sent to your registered mobile number or confirm ownership through your registered email address.
What Happens After a Request?
Once your account deletion request and identity verification are successfully received, Multi New Trends will process the request in accordance with applicable company policies and legal obligations.
Information That May Be Retained
Certain information cannot be erased immediately and may need to be retained where legally required or reasonably necessary for legitimate, documented purposes.
Financial & Transaction Records
Order invoices, tax documentation, and payment records required by applicable commercial, tax, and accounting legislation.
Dispute Resolution & Claims
Records and correspondence necessary to resolve pending disputes, claims, chargebacks, customer grievances, or legal inquiries.
Fraud Prevention & Legal Compliance
Audit trails, restriction records, and logs needed to prevent fraudulent behavior, protect users, and comply with binding statutory obligations.
Retained information will be restricted from standard operational use, isolated from marketing communications, and handled strictly in accordance with applicable statutory requirements and our Privacy Policy.
Deletion of Personal Information
Personal data eligible for deletion will be processed and removed in accordance with applicable laws and Multi New Trends' actual data-retention practices.
Systems Scope & Technical Realities
Eligible personal data is expunged or de-identified from active production databases and primary application interfaces upon completion of the deletion workflow.
Consistent with standard industry infrastructure practice, Multi New Trends does not represent that data will be simultaneously removed from every offline system backup or third-party service at the exact moment of deletion. Routine system backup archives and disaster recovery copies are maintained on secure, isolated media and are overwritten or phased out naturally in accordance with established backup retention lifecycles and technical feasibility.
Third-party payment gateways, logistics partners, and banking institutions maintain their own regulatory and statutory retention schedules independent of Multi New Trends.
Before Requesting Deletion
Please review the following essential consequences before submitting an account deletion request. Account deletion is permanent and cannot be undone once processed.
Loss of Access to Account Features
Deleting your Multi New Trends account will permanently terminate your ability to access:
Important: Pending Orders & Financial Obligations
Submitting an account deletion request does not automatically cancel pending orders, dispatch deliveries, or erase existing refunds, chargebacks, or outstanding financial obligations. If you have an active order or ongoing delivery, please wait until the order has been delivered and completed before initiating account deletion. Any unresolved financial transactions must be concluded prior to final deletion.
Contact Support
If you have questions regarding this Delete Account Policy, require assistance submitting a deletion request, or wish to verify the status of an ongoing request, please contact our support team:
Multi New Trends Support
Official Customer Support & Privacy Assistance
* These are draft contact details for legal review and will be updated with final registered entity information.