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Refund policy

Multi New Trends Online Shopping | Multi New Trends Refund Policy


Thank you for shopping at Multi New Trends!

We want you to be happy with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and refund policy.

1. Return Window

You can return most items for a full refund within 10 days of receipt of your purchase. Some exceptions may apply (see below).

2. Eligibility for Return

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In the original packaging
  • With all tags attached (if applicable)
  • Accompanied by a receipt or proof of purchase

3. Items Not Eligible for Return

Some items are not eligible for return, including:

  • Downloadable products (e.g., ebooks, software)
  • Personalized items
  • Perishable goods (e.g., food, flowers)
  • Items marked as "final sale"

4. Return Process

To initiate a return, please contact us at refund@multinewtrends.com or visit our Returns Center on the Platform. We will provide you with a return shipping label and instructions on how to return your item.

5. Processing Refunds

Once we receive your returned item and verify that it meets the conditions outlined above, we will issue a full refund to your original payment method within 10 business days.

6. Return Shipping Costs

  • If the return is due to our error (e.g., incorrect item shipped, damaged item): We will cover the cost of return shipping.
  • If the return is for any other reason (e.g., you changed your mind, the item doesn't fit): You will be responsible for the cost of return shipping.

7. Questions

If you have any questions about our return and refund policy, please contact us at help@multinewtrends.com.

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