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Return policy

Multi New Trends Online Shopping | Return Policy

Thank you for shopping at Multi New Trends! We want you to be completely satisfied with your purchase. If for any reason you are not, we offer returns and exchanges on most items within 5 days of receipt.

Here's what you need to know about our return policy:

  • Eligible Items: Most new, unused, and unworn items purchased on the Platform are eligible for return or exchange. Some exceptions may apply, such as for perishable goods, downloadable software, or items sold "as is." Please see the product description for any specific return restrictions.
  • Return Window: You have [Number] days from the date of delivery to return your item.
  • Return Condition: Items must be returned in their original packaging, with all tags attached, and in the same condition that you received them.
  • Return Costs: You are responsible for the cost of return shipping. We recommend using a trackable shipping service.
  • Refunds: Once we receive your returned item and inspect it, we will issue a full refund to your original payment method within [Number] business days. Please note that it may take additional time for your bank to process the refund.
  • Exchanges: If you would like to exchange an item for a different size or color, please return the unwanted item following the instructions above and place a new order for the desired item.

How to Return an Item:

  1. Contact our customer service team by email at return@multinewtrends.com or by phone at [your phone number] to initiate your return. We will provide you with a return authorization number (RAN) and instructions on how to return your item.
  2. Pack your item securely in the original packaging, if possible.
  3. Include the completed return form (provided with your RAN) in the package.
  4. Ship the package to the address provided on the return form.
  5. Keep your receipt for your records.

Please note:

  • We cannot accept returns for items that are damaged, worn, or altered after purchase.
  • We cannot accept returns for items that were not purchased on the Multi New Trends platform.
  • We reserve the right to modify this return policy at any time without prior notice.

We hope this helps! If you have any questions about our return policy, please don't hesitate to contact us.

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